Customer Support & Fulfillment Leipzig (m/f/d)

No, newcomers are absolutely welcome! We don't want "specialists" for the position, but generalists who can be trained quickly.

You should have a customer-oriented, friendly demeanor (and be patient - sometimes this is necessary in support).

We will show you everything you need for shipping. We will also train you on the individual components, and you will then know exactly what belongs together and what does not in order to be able to advise customers optimally (Because good customer service is very important to us).

We pay €17 per hour gross (i.e. before taxes) for this position.

The salary is paid precisely according to your working hours - if you work more hours, you get more money.

It is not possible to work from home with this position, because you can't take the warehouse "home" to pack the packages for our customers.

Full-time is not necessarily mandatory for this position - we are also interested in part-time employees.

Full-time for us are 40 hours a week, but we are flexible. Because we bill precisely by the hour, the actual number of hours you work may also fluctuate from week to week.

We are looking for people starting from 20 hours a week.

Below 20 hours per week, we are not able to offer a position in this moment.

In principle, we are as flexible as possible. If you have an exam, a doctor's appointment or other personal matters, we try to make it possible for you to start later or leave earlier.

At this point it is not possible to usually start in the afternoon. This is due to the delivery services - e.g. UPS, DHL - these come in the morning or early afternoon. We must have packed the packages by then. It is important for us that our customers receive the packages as soon as possible.  Good customer service!

When we receive a large number of orders or a new product comes onto the market, we also exceptionally come in on Saturdays. However, this is on a voluntary basis and is discussed internally among colleagues. We then compensate for this with another day during the week.

Сertainly. We train you and give you feedback. You will gradually be entrusted with different tasks and can grow in this way.

Good customer support is followed by good training - you'll continually learn more about the Raspberry Pi and other hardware we sell and what customers do with it, and then in turn you'll be able to do a good job of spotting orders where customers made mistakes.

Customers are happy when we support them in ordering the right product. And come back.

As for the equipment (printer, pallet truck, strapping machine), we will of course train you - everything is really easy to use and you will definitely learn it quickly.

No. For technical support questions / inquiries from individual customers, we have a few working students, and the boss (Max) is also very knowledgeable.

No. All calls you will make are calls to customers who want to be called back (because they left us on the answering machine) or who have placed an order with us.

Your calls are welcomed by customers because they want to solve their problem and you help them to do so.

For example, because the house number is missing - and we can deliver the package to the customer faster by calling

1. Not as close to center as some other positions

Due to moving office to a bigger and more modern warehouse, we were not able to locate as close to the city center as I originally wanted.

2. We expect you to work hard

Sometimes there is a very high work load / time pressure and many tasks.

The packages are sometimes heavy and unwieldy - you have to be able to lift up to 31.5 kg.

We continue looking for great, exceptional people to join the team to decrease individual work loads and continue to provide our high standard of service.

3. English required in some cases

In some cases we deal with English speaking customers, as well as suppliers - this may be a disadvantage if you don't speak English well, but not a huge one (since others on the team speak English very well).

As you can see, we are trying to resolve these issues over time, and to continue to improve working conditions, work-load and other factors which are part of a good working life.

A big part of our job is providing good customer support. In addition, I would like to be able to entrust you with other tasks, such as adding articles to our online shop.

Since we are still a fairly small team, your tasks will be varied. It is therefore important that you bring certain knowledge, such as German, with you.

Of course! We want you to develop further and grow with the company. For example, you could develop into the senior support position role.

Our employees are challenged to grow by new tasks and since the team is still quite small, capable people quickly take on more responsibility.

Which of course also pays off.